moondigger


quality posts: 11 Private Messages moondigger

Hi all,

I was in for 3 on the most recent Wellington offer, here. This shipped in two parts -- a box with six bottles, and a box with 12 (a case).

The six-pack arrived last week. The case was due today, but hasn't arrived. According to FedEx tracking, the shipment was damaged in transit, and is being returned to the shipper.

I'm really bummed out about this, as it seems like this might have been the last Wellington offer ever. But another problem is that I have not been contacted about this issue by Woot or anybody else, and when I try to find Wellington's contact info online, all I can find is the 'new' Wellington site, now run by VJB Cellars.

Woot no longer appears to allow phone calls to customer service, routing me to an e-mail form. But I suspect it would be far more productive to ask somebody on Peter's staff what will happen, if he still has a staff. Any suggestions?

North316


quality posts: 108 Private Messages North316
moondigger wrote:Hi all,

I was in for 3 on the most recent Wellington offer, here. This shipped in two parts -- a box with six bottles, and a box with 12 (a case).

The six-pack arrived last week. The case was due today, but hasn't arrived. According to FedEx tracking, the shipment was damaged in transit, and is being returned to the shipper.

I'm really bummed out about this, as it seems like this might have been the last Wellington offer ever. But another problem is that I have not been contacted about this issue by Woot or anybody else, and when I try to find Wellington's contact info online, all I can find is the 'new' Wellington site, now run by VJB Cellars.

Woot no longer appears to allow phone calls to customer service, routing me to an e-mail form. But I suspect it would be far more productive to ask somebody on Peter's staff what will happen, if he still has a staff. Any suggestions?



Email customer service just to make sure that they are aware of the situation, but generally once the makes it back to them a refund is issued. Unfortunately, the chance of a replacement is extremely low.

My CT
"Trust your homies on the net", Clark Smith.
R.I.P. Inkycatz - Feb. 2013

ThunderThighs


quality posts: 994 Private Messages ThunderThighs

Staff

moondigger wrote:Hi all,

I was in for 3 on the most recent Wellington offer, here. This shipped in two parts -- a box with six bottles, and a box with 12 (a case).

The six-pack arrived last week. The case was due today, but hasn't arrived. According to FedEx tracking, the shipment was damaged in transit, and is being returned to the shipper.

I'm really bummed out about this, as it seems like this might have been the last Wellington offer ever. But another problem is that I have not been contacted about this issue by Woot or anybody else, and when I try to find Wellington's contact info online, all I can find is the 'new' Wellington site, now run by VJB Cellars.

Woot no longer appears to allow phone calls to customer service, routing me to an e-mail form. But I suspect it would be far more productive to ask somebody on Peter's staff what will happen, if he still has a staff. Any suggestions?


Hi there. As noted above, contact our CS. We still have phone service but it goes on and off depending on the availability of staff.

TBH, email for wine is probably better because there's one CS rep that does all the wine issues. He works directly with Wine Country Connect.



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To contact Customer Service, use the SUPPORT form at the top of every woot page
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moondigger


quality posts: 11 Private Messages moondigger

I'm frustrated because the box never even came to my door. I'd rather have sorted through it and kept the bottles that were okay and then worked something out for the damaged ones. But no chance to do that because they're returning it to the shipper without giving me the opportunity to look it over or even informing me.

ThunderThighs


quality posts: 994 Private Messages ThunderThighs

Staff

moondigger wrote:I'm frustrated because the box never even came to my door. I'd rather have sorted through it and kept the bottles that were okay and then worked something out for the damaged ones. But no chance to do that because they're returning it to the shipper without giving me the opportunity to look it over or even informing me.


Yeah, that's FedEx's decision. It's possible a bottle was leaking and they chose to return the box.


*** Play TT's Clue - Thursdays at 9PM CT ***
To contact Customer Service, use the SUPPORT form at the top of every woot page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items

rjquillin


quality posts: 287 Private Messages rjquillin
ThunderThighs wrote:Yeah, that's FedEx's decision. It's possible a bottle was leaking and they chose to return the box.

So hopefully it will go back to WD and WCC and they will sort it out. We are passionate about Peter and I can't believe the WCC staff won't make this good.

Do the email.

CT

moondigger


quality posts: 11 Private Messages moondigger

Okay, I did the e-mail last night, no response yet.

But just to be safe, I ordered three more sets a few minutes ago during the Woot-Off. The only problem now is that it looks like the Woot-Off offer doesn't include the library selection. So not really equivalent. But at least I have more Wellington coming before it's all gone forever.