I've been awaiting delivery of my order of a case of Raised by Wolves Bad Moon Rising red blend (offered through a Wine.Woot VIP invitation) since ordering it on February 11th. Two weeks later, I received a notification that a FedEx label had been generated, but the wine was never given to FedEx (confirmed directly with FedEx).
Eventually, I was able to convince Woot support to look into the non-shipment problem, and was advised earlier this week that it could take 6 weeks for a "replacement" to be shipped. Needless to say, I shot back a message that a 10 week shipment window (compared to the 3-8 business day delivery window originally promised) was not acceptable.
I just received word from Woot support that "it looks like the item has been lost in transit" and that a refund will be issued. While I appreciate Woot coughing up the money I paid more than a month ago, I was really hoping to receive the wine.
1. I should have known in advance that it can take up to 6 weeks to for a replacement order to be shipped by Wine.Woot.
2. When placing an order from Wine.Woot, think of it as a request for an item, rather than a commitment from them to ship the item that you paid for.