ROGETRAY wrote:I'm sorry to hear that you haven't heard back from your email inquiry and had your issue resolved.
I've gone ahead and forwarded your inquiry along to Woot Member Services.
Thank you for your continued patience while they attend to the issue.
******This is absolutley the most ridiculous waste of time and the worst customer service I have ever received bar none*****
We purchased 12 sets of dishes in December. 5 sets were received broken. We have sent countless emails to try to resolve this and this is the reply I get from woot today:
Thank you for taking the time to email us. We appreciate your concerns as well as your business.
We are always trying to streamline our shipping process to get customers their orders faster. As a result, unfortunately, it is too late for us to alter the (color, size, quantity, etc.) for this order.
Please email us once you receive the item and a return label will be emailed to you for the unopened items. We apologize for any inconvenience this may have caused you.
Woot Member Services,"
If I treated my customers like this I would be out of business in a week. I cannot believe your mangement allows this sort of incompetence to exist in your organization. Continue to do business this way and you will lose customers in droves. I will never purchase another itme from woot and will beging taking action with the better businees bureau and comsumer protection agencies.
I have never been so mad at a company!
A former woot customer!