mother wrote:Well the stock thing was the hint to eliminate USPS.
Frankly this level of asshattery could equally be FedUp, UPS, or USPS...
Had an unexpected incoming shipment a month or so ago from a wine club. The business address they had on file is for the company we recently shut down and moved, what was left, to another location. I originally gave them that address as they shipped, I don't recall, either UPS or GSO (Golden State Overnight) and didn't, at the time, have such a good relationship with the local FedEx Office location that is now my default for almost everything.
So, I get this call, on my cell, from the driver, not initially identifying the delivery company, inquiring how I'd like to deal with box he had going to a location he personally knew we were no longer occupying, did I want him to deliver it there anyway?.
Stunned pause on my part...
Recalling we know the new company that moved in, and that they do call us when something for us still makes it there, I pondered; wine, I think not.
Well, what are my options I asked? I was given the tracking number, informed it was FedEx, (things now making much more sense) and the suggestion to have it held.
FedEx. Simple, go online, enter tracking number, select location, request hold; done.
Not quite. Looking online MY location wasn't an option among the twenty or so offered. It seems this one came through a distribution center that doesn't quite service my desired location.
I, sigh, called FedEx. The first call went rather like Bowtie's, so I aborted to reconsider. Called again, asked for a super at the sort facility, was transferred, and she was just that Super. Totally understood the issue without my having to go through the entire litany. Realized and understood their internal processes, told me how she could transfer it to the sort facility serving MY location, explained it would take an extra day, which would then move it to the weekend and delivery would be on Monday.
Now here's where it got really good. She said she could do paperwork, required for alcohol, for a direct transfer to MY location if they would accept it. Read here she would hand carry the box to the FedEx Office location I use, [i]on her way home![/] I mentioned I thought it likely MY office would have no problem, paperwork or no, accepting the shipment.
Turns out I was correct on the paperwork, she called MY office, they agreed none needed, she then hand carried, yes, on her way home, and I picked up on my way home, Friday.
THIS is why I share my shipments with MY FedEx Office staff.
They now accept USPS, that "smartmail" carp, UPS, GSO; nearly anything I throw at them.
FedEx, for me, absolutely rocks.
Much better outcome than I just had with a leaky coffee travel mug that just dripped all over my light colored shirt. Would I normally care, no, folks here know I'm a slob, but I've got a meeting to attend at 10:00. Great day this is working out to be.