kylemittskus
quality posts: 213
Private Messages
ruzil wrote:Just a request for help from some of the long timers, how do you get refund/return product in the event the wine you receive is corked?
I have been having difficulties getting customer support for undrinkable wine I purchased here in September! This was an $80 purchase.
Think before you buy.
Just to be clear, just because you don't like the wine doesn't mean it's bad. I'm saying this because you're last line is "Think before you buy." If the bottle is defective (corked), thining before you bought would have done nothing. It's also pretty unbeleivable that the entire order ($80, I'm assuming, was 3-5 bottles). If the wine is corked or cooked (from heat in travel), email support@woot.com.
"If drinking is bitter, change yourself to wine." -Rainer Maria Rilke
"Champagne is a very kind and friendly thing on a rainy night." -Isak Dinesen
"There are many ways to the recognition of truth; Burgundy is one of them." -Isak Dinesen
kylemittskus
quality posts: 213
Private Messages
ruzil wrote:Well this has been going on since September. I have emailed support at least 3 times and each time they ask me for my order number which I then provide, they thank me and then I never hear anything back. It's not like I am a first timer with Woot. I have been buying wines from them since 2005 and spent quite a bit of money with them. My purchase history spans 9 pages, compared to most, is that a significant amount of purchases.
I would hate to dispute the charge with the Credit Card company. Maybe it's come to that. 
ThunderThighs
inkycatz
ROGETRAY
WD39
Trying to get you some attention, ruzil (even though you were {seemed to be} unnecessarily sarcastic in your reply to me).
"If drinking is bitter, change yourself to wine." -Rainer Maria Rilke
"Champagne is a very kind and friendly thing on a rainy night." -Isak Dinesen
"There are many ways to the recognition of truth; Burgundy is one of them." -Isak Dinesen
kylemittskus
quality posts: 213
Private Messages
alderbrookmanager wrote:You can also try and contact the winery directly. They should be able to replace it for you with ease depending on whether or not they have any left. I deal with this issue alot at the winery. Corked wine happens, its just a fact of life when dealing with cork. Nobody is at fault and the only guard against it is to not use cork.
So why don't you use screw tops? Perception? Or do you think that cork provides some benefit?
"If drinking is bitter, change yourself to wine." -Rainer Maria Rilke
"Champagne is a very kind and friendly thing on a rainy night." -Isak Dinesen
"There are many ways to the recognition of truth; Burgundy is one of them." -Isak Dinesen
redwinefan
quality posts: 70
Private Messages
Sorry to chime in late here, but I happened to find a bottle of the 2006 Alderbrook Dry Creek Carignane that I brought to a party tonight. It was well received by everyone who tried it.
This Alderbrook is a nicely balanced, medium weight wine. It's more in the Pinot Noir/Grenache wheelhouse than the Zin/Syrah camp, but it has more meatiness to back it up than a Pinot Noir.
I don't have a strong memory of the Twisted Oak Carignane, but I remember it being more of a showy, fruity monster than this wine.
"You need to invest in a corkscrew. Wine is for drinking." -- Peter Wellington