I see no way of doing this on the website, and I made a mistake on an order.

I sent an email to support@woot.com asking them to cancel my order, but no clue whether this is the procedure that needs to be taken?

It depends on if the item has already shipped....... your best bet is to post to the original forum of the item you ordered or send a Personal Message to Snapster, BigD, or Jason Toon. If it has already shipped then your options may be limited, but give those a try and let us know how it turns out!

Thanks a lot! I will try those out.

I sent a email to cancel an order before they shipped! but they didn't give me any reply until it shipped. what can i do?

lordelix wrote:It depends on if the item has already shipped....... your best bet is to post to the original forum of the item you ordered or send a Personal Message to Snapster, BigD, or Jason Toon. If it has already shipped then your options may be limited, but give those a try and let us know how it turns out!

Emailing support@woot.com might help. There likely isn't much they can do, though. If you refuse shipment, the item should be returned, and you might be credited for it, but that's not a sure thing. I'd check with them Dear Princess Celestia…

Mavyn wrote:Emailing support@woot.com might help. There likely isn't much they can do, though. If you refuse shipment, the item should be returned, and you might be credited for it, but that's not a sure thing. I'd check with them first.

or service@woot.com

no1 wrote:or service@woot.com

I think service@woot.com is going away and being replaced with support@woot.com. So while service will work, I'm pretty sure the moderators are telling people to use support instead.

Mavyn wrote:I think service@woot.com is going away and being replaced with support@woot.com. So while service will work, I'm pretty sure the moderators are telling people to use support instead.

i thought it was the other way around! imma so confuzzled!

no1 wrote:i thought it was the other way around! imma so confuzzled!

This is what Ms ThunderThighs has in her signature:

Customer Service: support@woot.com -or- use the Support form linked at the top of every page.
Please include your woot account name and order number. Be sure to check your spam folders for a response.

Mavyn wrote:

yeah, i just based my (wrong) guess on support@woot.com being in the post at the top of the thread, from 2005.

mea culpa! mods, feel free to delete all my posts from like, forever.