Wine.Woot : One Week, One Wine (SM)

I know that the shipping on woot is not the most expensive, and its a flat rate no matter if its a 42" LCD or a pack of playing cards, but I think we could expect a certain amount of expediency in the processing of our order. We could at least see a tracking no. sooner.

Nothing yet. I emailed them yesterday and no reply yet. If they want to take their time to ship then they shouldn't bill you till it goes out. They probably dont even have them in stock. They probably put the item on their site, took orders then placed an order to their vendor. Its a bad way to do business and the end consumer, us are the ones that suffer.

I also bought the knives and I just checked my account and now it says I havent bought anything. I also haven't gotten an email from woot saying they've been sent or that the order has been cancelled.

According to the email I was sent...........

Mantix,

Thank you for your purchase.

Your order number 28011438 for 1 8-piece Künstler Cutlery Knife Set by Connoisseur has been received by Woot on 10/23/2009 and your credit card has been charged $24.99. To check your order status, go to the Your Account tab at wine.woot.com, log in and check your order history.

siayte wrote:I also bought the knives and I just checked my account and now it says I havent bought anything. I also haven't gotten an email from woot saying they've been sent or that the order has been cancelled.

Are you going to wine.woot.com or woot.com?

*blush* yep I was at woot not wine woot thanks for that.

Email from Woot:

Hello,

This order is in the process of being shipped. At this time, there is not a tracking number assigned to the order. Wine and wine related orders such as cheese, desserts, spices, oils, culinary products & games may take up to 3 - 4 weeks for delivery.


I will never order from Woot again...I dont have time for this. I'd rather pay more and buy local....

byookanun wrote:Email from Woot:

Hello,

This order is in the process of being shipped. At this time, there is not a tracking number assigned to the order. Wine and wine related orders such as cheese, desserts, spices, oils, culinary products & games may take up to 3 - 4 weeks for delivery.


I will never order from Woot again...I dont have time for this. I'd rather pay more and buy local....

Yeah and ok...take my money the day I order it...and wait 4 weeks to ship it to me...That tells me that you do not have the items in stock that you sell on your site....

Hey WOOT, i don't know if you read this, but you are starting to lose customers. YOU ARE TREATING THIS ORDER LIKE A BACK ORDER. Simply put, you need to be direct with your customers about any delays for the products they PURCHASE. If you create a HABIT of shipping products in a timely manner, it becomes YOUR duty to notify customers if there is deviation from the mean.

schexyoung wrote:Hey WOOT, i don't know if you read this, but you are starting to lose customers. YOU ARE TREATING THIS ORDER LIKE A BACK ORDER. Simply put, you need to be direct with your customers about any delays for the products they PURCHASE. If you create a HABIT of shipping products in a timely manner, it becomes YOUR duty to notify customers if there is deviation from the mean.

Oh...I'm sure they do read it.

Meh. My first wine.woot and I get this kind of experience. I was expecting to at least have tracking within the week.

I don't know about all of you, but personally I've had a pretty bad experience with woot. My roomate has never had anything wrong with his orders, but about 33% of my orders have been oversold when I ordered them. On the bright side, this has saved me $30 on my other woots, but still is very irritating.

Has anyone had their knives ship yet? I've had woots I've purchased since this ship already. This is kind of lousy being my first wine.woot purchase. An update from the woot overlords will be appreciated.

I am with the rest of you. I needed this item for a bridal shower and obviously I am not going to get it in time. This is a first for me, all of my other woot purchases have been shipped very fast.

This is also my first Woot and it will be my last.

"If your order doesn't change to "shipped" within a couple weeks, check in our community forums for news of any delay"

Woot wont give us a true update. We're just supposed to figure it out ourselves....

I got the confirm email but nothing else.

Why does woot work but not wine.woot?

This is so dumb.

We should get some cort of credit or discount.

I wouldn't want a discount...i'd want a refund...

My knives showed up today. I really do like them. I think they do need to work on their customer service though, more comminication and not issuing information by forum. I should'nt have to read through 6 pages of forums looking for information on if things shipped or not.

where in the world is our product......ship it already

siayte wrote:My knives showed up today. I really do like them. I think they do need to work on their customer service though, more comminication and not issuing information by forum. I should'nt have to read through 6 pages of forums looking for information on if things shipped or not.

When did you order them? And did your woot ever show tracking? Or are you just being a jerk? :P

Alright, I'm going to do my best to quell the impending revolt...

I was also a bit pissed to see that no shipping info had been posted, however it appears that they HAVE shipped and a quick look at the fedex website may ease all of your minds.

Go to fedex.com -> "Track" -> "Track by Reference." Leave the first field blank, put in your order number (look at the receipt) as the ref number and fill in the country and zip code.

By doing this, my order popped up. It shipped on the 28th (4 days after the order) and is due in FL this Tuesday. Hopefully some of you will find your shipping info this way, but if you don't, do not fret. Smartpost is a tricky little Mitchell, and your shipping info will be posted eventually.

jazzydrum wrote:Alright, I'm going to do my best to quell the impending revolt...

I was also a bit pissed to see that no shipping info had been posted, however it appears that they HAVE shipped and a quick look at the fedex website may ease all of your minds.

Go to fedex.com -> "Track" -> "Track by Reference." Leave the first field blank, put in your order number (look at the receipt) as the ref number and fill in the country and zip code.

By doing this, my order popped up. It shipped on the 28th (4 days after the order) and is due in FL this Tuesday. Hopefully some of you will find your shipping info this way, but if you don't, do not fret. Smartpost is a tricky little Mitchell, and your shipping info will be posted eventually.

Thanks for this. Scheduled delivery in 2 days from now. Not too bad I guess, although Woot notification would be nice.

jazzydrum wrote:Alright, I'm going to do my best to quell the impending revolt...

I was also a bit pissed to see that no shipping info had been posted, however it appears that they HAVE shipped and a quick look at the fedex website may ease all of your minds.

Go to fedex.com -> "Track" -> "Track by Reference." Leave the first field blank, put in your order number (look at the receipt) as the ref number and fill in the country and zip code.

By doing this, my order popped up. It shipped on the 28th (4 days after the order) and is due in FL this Tuesday. Hopefully some of you will find your shipping info this way, but if you don't, do not fret. Smartpost is a tricky little Mitchell, and your shipping info will be posted eventually.

Thanks for this info. Mine should be here tomorrow. Of course that doesn't really help me since in needed them for a gift today. But what can you do?

I thought mine would be here in 2 days, because that's when estimated delivery is, but this is the only thing on the fedex tracking:

Oct 28, 2009 3:05 PM
Shipment information sent to FedEx

That means that they haven't received the product to be shipped, correct?

Brettspark wrote:I thought mine would be here in 2 days, because that's when estimated delivery is, but this is the only thing on the fedex tracking:

Oct 28, 2009 3:05 PM
Shipment information sent to FedEx

That means that they haven't received the product to be shipped, correct?

Mine says the same...which means nothing has been shipped...


Date/Time Activity Location Details
Oct 28, 2009 3:05 PMShipment information sent to FedEx

Geez, stop whining so much.

Woot always does the right thing. We'll all eventually get the knife set or, I am sure, they'll make things right. They have excellent customer service.

To be fair things sometimes take a little while to arrive. But that's the deal. $5 for shipping sometimes equals a little lead time. Get over it already.

mikepers wrote:Geez, stop whining so much.

Woot always does the right thing. We'll all eventually get the knife set or, I am sure, they'll make things right. They have excellent customer service.

To be fair things sometimes take a little while to arrive. But that's the deal. $5 for shipping sometimes equals a little lead time. Get over it already.

I agree. This is wine.woot, not whine.woot.

mikepers wrote:Geez, stop whining so much.

Woot always does the right thing. We'll all eventually get the knife set or, I am sure, they'll make things right. They have excellent customer service.

To be fair things sometimes take a little while to arrive. But that's the deal. $5 for shipping sometimes equals a little lead time. Get over it already.

If nothing else, though, they could give us a heads up in this forum.

For more whine.woot pleasure:

Supposed to be delivered tomorrow, but they haven't received the product yet.

And also, it says we can whine here (on left side of posting screen):
Well, What Have You Got To Say For Yourself?
A message of love? A message of hope? A message about interminable shipping delays?

My email this morning to Woot"

"Lets be honest here...You do not have the item you sold me in stock...With this being said I would like to officialy request a full refund."

I will post their reply once I get one.

mine arrived today.
much better quality than I anticipated.

The shipping policy in the FAQ says two to three weeks. It's been, what - a week? I'm not sure why all this rage is getting posted.

awt wrote:mine arrived today.
much better quality than I anticipated.

when did you order it?

budman499 wrote:when did you order it?

Got mine, too. Don't have a chance to try 'em yet.

Lighter wrote:The shipping policy in the FAQ says two to three weeks. It's been, what - a week? I'm not sure why all this rage is getting posted.

Lack of communication from Woot...

Despite Woot not communicating, my order is on the way, estimated delivery of 1 day after the initial estimated delivery. Should arrive on the fourth.

To all who are still complaining, go to fedex.com -> track by reference, and use your order number found on receipt (reference), country, and zip code.

Nov 2, 2009 3:19 PM
Arrived at FedEx location
WHEELING, IL
Oct 28, 2009 3:05 PMShipment information sent to FedEx

Mine also shipped today though I got no notice from woot. I had to use the search by reference number trick.

jazzydrum wrote:Alright, I'm going to do my best to quell the impending revolt...

I was also a bit pissed to see that no shipping info had been posted, however it appears that they HAVE shipped and a quick look at the fedex website may ease all of your minds.

Go to fedex.com -> "Track" -> "Track by Reference." Leave the first field blank, put in your order number (look at the receipt) as the ref number and fill in the country and zip code.

By doing this, my order popped up. It shipped on the 28th (4 days after the order) and is due in FL this Tuesday. Hopefully some of you will find your shipping info this way, but if you don't, do not fret. Smartpost is a tricky little Mitchell, and your shipping info will be posted eventually.

hope u got a quality post for this. mine is due on the 5th. thank yas

wilcononomous wrote:hope u got a quality post for this. mine is due on the 5th. thank yas

you're welcome. i'd love my first quality post, but since wine.woot isn't even updating shipping info for an item, methinks they have other things to do first.

Mine are supposed to be here on the 6th, but like everyone else, I had to use the reference number trick. I can't complain though, 5 bucks for shipping and right around the time of the woot off, two weeks isn't bad. Standard shipping times are 7 to 10 days, so 14 with only paying 5 bucks is pretty decent methinks. Still love woot, though I would have appreciated some more communication on woots part.

The Marksman